Some might think my title is rather harsh but it is what it is...
I had 6 minutes to catch my train. And I had to get something to eat before getting on the 1 hr 10 min train (the non-express ones suck!). As I move across the food court I see 2 options - Corner Bakery and McDonald's. Now corner bakery will take forever to give your order and I really don't have that sort of time. So I turn to McDonald's. I haven't been there in such a long time except for maybe Coffee. I look for healthier options on the menu and find grilled chicken sandwich. I walk up to the counter and the sleepy looking person at the counter is somewhat disappointed I picked her counter over others. Well, I am sorry. I picked the one closest. So anyway, I go on and order this "1 grilled chicken sandwich with no mayo or cheese, side salad and bottled water". Sorry, we are out of bottled water, she says. Fine, I will take a diet sprite. It cost me $8.03 which is high for McDonald's but I was more worried about my train. After 30 seconds I get a giant cup of Coke. Well, I wanted diet Sprite. Sorry, but Coke is the only diet product we have, says sleepy clerk. Geez, this had to happen when I have no time. Soon they give me my order and I realize I have 2.5 mins for my train and I better run. Once on the train, I open my lunch and this is what I found -
* 1 Crispy chicken sandwich with Mayo (and a lot of it).
* A huge order of fries. It was huge.
* side salad which looked like crap.
* well, the giant diet Coke was already a mess up.
That is when I realized that not only did they give me a crispy chicken sandwich instead of the grilled one, but they "super-sized" me! And I didn't even want fries.
McDonald's thrives on people making wrong decisions about their diet. They want people to keep eating those 1/4 pounder burgers and mega huge fries. That is why they work so hard to lobby for everything that will make it cheaper and cheaper. And they control the food industry so much that they dictate how food is supposed to be grown in the united states. Watch Food Inc.
I have also heard a ex-high level executive of McDonald's say that they set up their stores such that you only see healthy options outside. You do not see the giant burgers and fries until you are in. And they have found that people have trouble exercising restraint once they see all that on the menu.
Just submitted a complaint on their website. I am not expecting to hear anything from them but I had to vent. Well, some of the venting is on this blog. I would have usually tried to introduce some humor but this was way too frustrating for that.
And I fell sick a day later - I wouldn't blame it on McDonald's just yet...
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I wrote to McD's and heard back from them.
It is such a canned message but I am glad they put effort in writing up some application which will replace XXXX with my name and make it personalized. I should submit a complaint with the name "McDonaldsSucks Bigtime". :)
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Hello Rohit:
I want to thank you for taking the time to share your recent experience at the McDonald's in Chicago, IL with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.
I am sorry for the unsatisfactory experience during your recent visit. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.
I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, I notified our regional McDonald's consultant who works with this owner for follow-up in the restaurant and appropriate corrective action.
Again, Rohit, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.
Kelly
McDonald's Customer Response Center
ref#:6465570
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Please do not "reply" to this email response. No "replies" can be received through this mailbox. If you wish to contact McDonald's Customer Response Center again, please visit our website at www.mcdonalds.com
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